FAQ's
What types of products does Dog Cat Squad offer?
Dog Cat Squad offers a wide range of products for dogs and cats, including clothing, feeding supplies, grooming products, beds and mats, collars and leashes, toys, carriers, and training products.
How do I determine the right size of clothing for my pet?
We provide detailed sizing charts on our product pages to help you choose the perfect fit for your pet. Simply measure your pet according to the instructions and compare it to our size guide.
Are your feeding products safe and non-toxic?
Yes, all our feeding products are made from high-quality, pet-safe materials that are non-toxic and designed to ensure your pet's health and safety.
How can I keep my pet’s bed or mat clean?
Most of our beds and mats come with removable, machine-washable covers. Please check the product care instructions for specific cleaning recommendations.
What is your return policy?
We offer a 30-day return policy on most products. Items must be unused and in their original packaging. Please visit our Returns & Exchanges page for more detailed information.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days. Expedited shipping options are also available at checkout.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on the destination. Please refer to our Shipping Information page for more details.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email so you can monitor your package's progress.
How can I contact customer support?
You can reach our customer support team via email at alexlipman@gmail.com or by using the contact form on our website. We are available Monday through Friday from 9 AM to 5 PM.
Do you offer any discounts or promotions?
Yes, we frequently offer special discounts and promotions. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals and offers.
Are your grooming products suitable for pets with sensitive skin?
Our grooming products are formulated with high-quality, gentle ingredients that are suitable for pets with sensitive skin. If your pet has specific allergies, please check the ingredient list or consult with your veterinarian.
How can I stay updated on new arrivals and products?
Subscribe to our newsletter and follow us on social media to receive updates on new arrivals, exclusive offers, and pet care tips.
Is my personal information secure when shopping on your website?
Yes, we use industry-standard encryption to protect your personal information. Your privacy and security are our top priorities.